Shipping information

 

 

 

Orders placed before 11am Monday-Friday are usually dispatched the same day. Orders placed after 11am or at the weekend will be dispatched the next working day. No orders will be dispatched on weekends or bank holidays. 

The Seller shall be entitled to require in addition to the purchase price a delivery fee amounting to 6,60 € incl. VAT. Should the value of the order exceed 49€ incl. VAT, the delivery costs shall be borne by the Seller.

The purchase price for goods ordered by the customers based in the non EU countries does not include VAT, custom payments or any other payments.

Online shop NENA DOG distributes its products through:

  • Courier service DPD (for parcels over 3 kg)
  • Post-Office – registered (for parcels up to 3 kg)

A customer who will receive the parcel via Courier service should reside at the time of delivery at the address stated in the Order (this is the most appropriate mode of transport if you want to deliver the goods to the office or workplace). 

To the countries Norway, Russia, Switzerland, Liechtenstein, Iceland and EUR islands we deliver only via Post Office.

For some European islands e.g. Iceland, Isle of Man, Guernsey and Jersey, Malta or the Faroe Islands is charged an additional shipping charge 20€. Please be aware of this fact and inform yourself about the exact shipping fee before ordering via email!

For countries outside of the EU are not included customs duties, VAT and the time required for customs clearance of consignments!

Country

Estimated Delivery Time

In working days

Austria

2-3

Belgium

3-4

Bulgaria

3-4

Croatia

3-4

Czech Republic

1-3

Denmark

3-4

Estonia

3-4

Finland

4-5

France

3-4

Germany

2-4

Greece

4-5

Hungary

1-3

Iceland

5-6

Ireland

4-5

Italy   

3-4

Latvia

3-4

Liechtenstein

3-4

Luxembourg

3-4

Malta

5-6

Netherlands

3-4

Norway

4-6

Poland

2-3

Portugal       

4-5

Romania

4-5

Russia           

10-22

Slovakia

1-2

Slovenia       

2-3

Spain             

4-6

Sweden

3-5

Switzerland 

3-5

United Kingdom

3-5